But there’s no need to worry since the app incorporates the full capabilities of Citrix Receiver, plus a dozen more.Ĭitrix is also committed in helping its customers through this transition and also working double-time to prepare significant resources you can use in simplifying the process involved in shifting through these technologies. It is the successor of Citrix Receiver, a software used primarily for connecting users to XenDesktop, XenApp desktops and applications. The app was announced to play the role of the focal point of the end-user Citrix Workspace experience. If you’re thinking that this app came out of nowhere (or just a new addition to the family of Citrix services), well, you simply missed the highlights of Citrix Synergy 2018. No doubt that this app will help you boost your productivity to a higher level! More than just a revamped The app isn’t only providing convenience to its users, but also offers security that stops others from interfering with your business.
It’s the simplest way to work on all of your virtual apps, desktops, SaaS apps, files, and mobile apps on any device. The simplest way to rule this out is to uninstall Workspace, then reinstall Workspace and make sure you do not enable the App Protection feature when reinstalling.The app is the most extensive technology the Citrix family of services has to offer.Ĭitrix Workspace App is a universal software client that allows you to instantly access anytime, anywhere all your workspace services without the trouble of individually sign-on, confusing passwords, and complicated interfaces. If the webcam still does not work, then App Protection may be enabled on the Citrix Workspace App on the user's PC or Mac. The Light Version of Citrix Workspace is not compatible. If the user is still having trouble after installing the client plugin and the appropriate version on the VDA, make sure the user is NOT inadvertently using the HTML (light version) of Citrix Workspace. A mismatch between plugin and client version may prevent the webcam from passing through. Make sure that the version of the Zoom Plugin for Citrix on the workstation matches the version of the Zoom Client installed on the Virtual Machine. When installing Citrix Workspace on the user's PC or workstation, do not enable App Protection as this will block the webcam. The Citrix Workspace App on the user's PC or workstation should be the latest Citrix Workspace App, do not use Citrix Receiver.
To upgrade the virtual machine, see Upgrade a Citrix Server Configuration to the Latest CloudConnect Baseline. The VDA on the Virtual Machine must be upgraded to Citrix Apps & Desktops 1912. HTML does not support webcam redirection. Using the Light Version will render the Virtual Desktop session using HTML and bypass the Citrix Workspace App. When launching the Virtual Desktop from StoreFront, if prompted do NOT choose "Use Light Version," always use the Full Version. Launch the user's Virtual Desktop and test Zoom.
If the user is using a Mac, the Mac OS Version must be at least 10.14.Ħ.
On the user's Mac, PC, or Workstation, install the Zoom Plugin for Citrix. This will prevent the Webcam from passing through.ĥ. When installing Workspace App, do NOT enable App Protection. For a Windows PC, we recommend Citrix Workspace App Long Term Service Release. If the user is using Citrix Receiver, uninstall that software, and replace it with the Citrix Workspace App. The Citrix Workspace App must be installed on the user's Mac, PC, or workstation.
On the user's Mac, PC, or Workstation, verify that the webcam is functional and that any necessary webcam drivers are installed. From the Virtual Machine, download and install the Zoom VDI Client package. Uninstall any Zoom software on the Virtual Machine.ģ. If the Virtual Delivery Agent is not at least version 19.12, see Upgrade a Citrix Server Configuration to the Latest CloudConnect Baseline.Ģ. It is also sometimes called the Virtual Desktop Agent. The Virtual Delivery Agent version is visible in the Control Panel. On the Virtual Machine, verify the Citrix Virtual Delivery Agent is at least version 19.12. Zoom has designed its own workstation plugin and Virtual Machine client software to handle webcam redirection.ġ. Zoom does not use the native webcam redirection capability in Citrix. When launching a Zoom meeting from a Citrix session (virtual machine), the user's webcam is not detected by Zoom. Solution home Knowledge Base Public Knowledge Base CCT-202010291 - Using Zoom Webcams with a Citrix Virtual Desktop